Orbit Steering Committee

Terms of Reference

  • To monitor performance of the Service using, where appropriate, the agreed Key Performance Indicators (KPIs) and the Service Level Agreements (SLAs)
  • To advise on the strategic direction of the Service, and ensure that it is constantly seeking to meet the needs of the UK ICT research community
  • To oversee, advise, and review the operation of the Service, including the allocation process, the use of external partners, facility and staff appointments and major spending plans.
  • To monitor and assess the annual expenditure of the Service.
  • To advise on and monitor the development of the commercial strategy of the Service, and on potential income generation, including where this should potentially be invested.
  • To independently investigate User complaints not resolved by the detailed complaints procedure, and to report on the outcome to the Service.

Contact Us

Please use the form below to send us an e-mail, we will respond to all e-mails as soon as possible.

Skip to toolbar